Application Support Maintenance
Application Support & Software Maintenance
Even though we didn’t create your program, we’ll support and maintain it throughout its lifespan with everything from urgent bug fixes to technical inquiries and modification requests.
Due to changes in business, technology, and other aspects, your software product may no longer be as useful to your company as it once was. It is essential that your software is supported and maintained in order to guarantee that your customers continue to gain the maximum benefits from its functioning.
What is Application Maintenance?
A software program needs to have important work done on it in order to be maintained and continue to function correctly and dependably.
DevSight Application & Software Support Services
Once applications are submitted, we continue because we want to stick with it. Even if the client is not a current DevSight customer, we can take any application or system and provide full, consistent, and dedicated support for the remainder of its life.
The software we provide to current customers is linked to our maintenance contracts. This shows that clients can contact our support staff whenever they need to from the moment the system is implemented.
As a result of our adherence to an assistance Level Agreement (SLA), our internal front-line support team and development & QA team are committed to offering clients timely assistance.
System Takeover
DevSight is pleased to be able to help anyone that contacts us. Even if we didn’t create the client’s program, we may take it on and provide full support. We have the knowledge to be able to provide the precise support and maintenance needed for any application, regardless of how complex it is, our specialists genuinely like learning new systems and new technologies. This kind of thinking enables us to take over the systems of various businesses and guarantee a seamless system takeover with unrivaled ongoing support. There are many reasons why custom software projects fail or new software is inappropriate; nonetheless, the ultimate consequence is often that you’re left with a dysfunctional or ineffective system and a suffering company. Your first aim is to return everything to normal as soon as possible.
We have helped a variety of different clients, recovering from troubling situations such as:
- Offshore outsourced projects that are poor quality or unfinished
- Software produced that isn’t fit for purpose
- Development companies or developers going out of business mid-project
- A developer is an independent consultant and has moved on
- Falling out with a development company or developer due to project slippage or poor quality
- Software produced uses bad or outdated programming languages
Our experts are able to locate the root of any problem, explain what happened, and offer a plan for successfully addressing it. Because we handle the technical challenges, our clients are free to focus on running their businesses on a day-to-day basis.
DevSight’s Modernisation Process
Research and Businesses Insights
- Recovering “lost” source code from compiled executables or web servers
- Rebuilding broken source code repositories so in-house teams can work on the system again
- Tuning poorly performing databases
- Taking on old systems written in obsolete programming languages, maintaining them and then updating them with new technology
- Rewriting or fixing bugs in poor quality systems
- Documenting code
- Decoding complicated binary files so our customer can read and process supposedly lost data
Even though we are continuously aware that it is a daunting thought, we are convinced that our clients are aware of the need for modern software to support a growing business.Our consumers are in good hands. We will first take some time to get to know your business, its current issues, and what the new system needs to be able to do with your partners and staff. We also take into account any modifications to the workflow procedure they suggest as well as any functionality that must still be accessible for them to carry out their job. This is crucial since every company has a unique strategy for updating client technology. In order to ensure that no detail is missed, we also take the time to carefully review and record the current systems. We believe that this is the key to a smooth system upgrading. At this early design stage, we offer a prototype of the new system so that clients can see how it will look, feel, and work.
Application Support Process
All support and development requests are submitted to our internal online helpdesk system, and a team of trained helpdesk support staff follows up on them. If our support team is unable to remedy the issue or respond right away, or if the ticket pertains to the development of a new feature, the issue will be escalated to a member of the Development or Quality Assurance (QA) team. The relevant internal specialist will then be able to promptly fix or implement any issue.
Every customer gets access to the online helpdesk service, which enables them to monitor any support requests made and, if necessary, add further details. Our support desk is open Monday through Friday from 9 am to 5 pm, and it is constantly watched after hours.
Customers can reach us by phone or email as well.
Existing DevSight Customers
DevSight’s current clients may rest easy knowing that we take care of all the maintenance and upgrades associated with hosting an application. This implies that if something fails, businesses are not impacted by downtime.
If you are an existing customer of DevSight and are looking for support now:
Step 1: Please use our online ticketing system and provide:
- A full description of the problem
- Details of the actions you took before the error occurred
- A screenshot of the display once the error has occurred – seeing what you’re seeing enables us to fix the problem quicker
Step 2: If your issue is urgent,
please complete Step 1, then call us directly on 0121 392 6494. This course of action should be used if the issue compromises your ability to work, or the working experience of your customers.
- On receiving your email, a ticket will be created in our Helpdesk system, and a confirmation email sent back to you. Your ticket will then be triaged and assigned to one of our development team for action.
Are you looking for a bespoke software solution for your business?
We can create bespoke applications, platforms and products to meet the requirements of your business