Application Support Maintenance
We'll support and maintain your software — even if we didn't build it
From urgent bug fixes to technical inquiries and modification requests, we keep your applications healthy throughout their entire lifespan — so your customers keep getting the maximum benefit from every feature.
Software needs care to keep delivering value
Business, technology and other factors change — and your software product may no longer serve your company as well as it once did. Application maintenance is the essential work that keeps a program functioning correctly and reliably, guaranteeing your customers continue to benefit from it.
Full, consistent, dedicated support for the life of your system
We stick with it
Once applications go live, we stay. Even if you're not a current DevSight customer, we can take on any application and support it for the rest of its life.
Response you can rely on
Our front-line support team and development & QA teams are committed to timely assistance, governed by a formal Assistance Level Agreement (SLA).
Help when you need it
Online helpdesk open Monday to Friday, 9am–5pm, monitored after hours — plus phone and email. Track every request and add details at any time.
We rescue systems others can't or won't
Custom software projects fail for many reasons — the result is often a dysfunctional system and a suffering business. Your first aim is to get back to normal as quickly as possible, and our specialists genuinely enjoy learning new systems and technologies.
Our experts locate the root of any problem, explain what happened, and offer a plan to address it — leaving you free to run your business while we handle the technical challenges.
Technical rescues we perform regularly
Recover lost source code
Recovering "lost" source code from compiled executables or web servers.
Rebuild broken repositories
Rebuilding broken source code repositories so in-house teams can work on the system again.
Tune struggling databases
Tuning poorly performing databases to get speed and reliability back.
Modernise obsolete systems
Taking on old systems in obsolete languages, maintaining them, then updating with new technology.
Fix poor-quality systems
Rewriting or fixing bugs in poor quality systems, and documenting code properly.
Decode lost data
Decoding complicated binary files so you can read and process supposedly lost data.
A clear, accountable support process
Submit a ticket
All requests go through our internal online helpdesk, followed up by trained helpdesk support staff. You get a confirmation, then your ticket is triaged.
Escalation when needed
If support can't resolve it immediately, or it's a new feature, the ticket escalates to Development or QA — and the right specialist fixes it promptly.
Track everything
Every customer gets online helpdesk access to monitor requests and add further detail. Phone and email support are always available too.
Maintenance and upgrades, fully handled
Current DevSight clients rest easy knowing we take care of all the maintenance and upgrades associated with hosting an application — so if something fails, your business isn't impacted by downtime. For urgent issues that compromise your work or your customers' experience, submit a ticket with a full description, the actions you took, and a screenshot — then call us directly.
Looking for a bespoke software solution for your business?
We can create bespoke applications, platforms and products to meet the requirements of your business.
Contact us