Crm Systems
A CRM or ERP built around your business — not the other way around
Customised, scalable CRM and ERP development that helps you reach your customer engagement goals — without buying a licence for every new user, or forcing your team to work around software designed for someone else's business.
Two systems. One clear purpose.
The right CRM or ERP implementation can completely change how you connect with your customers — raising engagement, cutting costs, delivering meaningful customer data and surfacing business opportunities.
Customer relationship management
Technology that helps you manage interactions and relationships with your clients. Primarily used by sales and marketing teams, and often including project management, order processing and finance features.
Enterprise resource planning
The bigger, more complete system that handles daily operations across a corporation — project management, finance and operations — and often includes a CRM module at its heart.
They're similar, but each serves a different purpose. ERP software synchronises activities and procedures across departments; CRM focuses on the sales side — organising, automating and synchronising sales and marketing, and managing relationships with current and potential clients. With overlap common, ERP is generally seen as the larger system that unifies most business activity in one place.
One source of truth for your customer
Many businesses scatter client information across paper documents, post-it notes, emails, spreadsheets and Access databases. A bespoke CRM brings all of that into one streamlined system — giving you a single, comprehensive view of every customer, and transforming the service you can offer them.
Efficiency and accuracy from day one
Everyone in your firm accesses the exact same client data — reducing duplication, improving accuracy, and making sure important customer information is never lost.
Engaging experiences, measured ROI
Build individualised, engaging experiences using data and intelligence — with improved attribution and the ability to calculate the ROI of your marketing initiatives.
Real-time insight, before every call
Identify sales figures and cross-sell/up-sell potential at a glance, see your sales funnel in real time, and know about pending purchases or service concerns before you visit.
"Everything is better. It's fast and efficient — it is outstanding. It's a lot simpler to navigate."
DevSight clientA custom system that works the way you do
When we develop a CRM or ERP for you, there's no needless complexity — it's tailored to your firm and its current procedures, promoting collaboration between departments instead of data silos.
Add new users and computers easily, without buying a separate licence for each.
Integrates with the key systems and applications you already have in place.
Features that turn on and off, so it scales with your business plans and process changes.
Different dashboards for different departments — everyone sees what matters to them.
Individual permissions by authority level — the right people, the right access.
Secure, 24/7 access from any device — web-connected PC, tablet, laptop or smartphone.
Tailored reports at the touch of a button, pulling data from across the organisation for a view wider than any single department.
We can also build a feed from — or closely integrate — your CRM or ERP into your web applications, so your sales team can get customer updates "on the go" in any downtime.
Looking for a bespoke CRM or ERP system for your business?
Let's talk about how it should work for you.
Contact us